Refund Policy

Last Updated: 2025-11-13

At FXT, we aim to provide products you’ll love. If you are not satisfied with your purchase, please review our refund guidelines below.

1. Returns Eligibility

You may request a return or refund if:

• The product is defective

• The product arrives damaged

• You received the wrong item

Requests must be made within 30 days of delivery.

2. Non-Returnable Items

We cannot accept returns for:

• Items without original packaging

• Items that have been used extensively

• Clearance or final-sale products

3. Return Process

To start a return:

1. Contact us at kouhan2234@126.com

2. Provide your order number and photos (if applicable)

3. Wait for approval and return instructions

Customers are responsible for return shipping costs unless the item is defective.

4. Refunds

Once the returned product is received and inspected, refunds will be:

• Approved or denied within 5–7 business days

• Issued back to your original payment method

Shipping fees are non-refundable.

5. Exchanges

If you need to exchange a defective or incorrect item, we will send a replacement at no extra cost.